FAQ

We specialize in comprehensive kiteboarding gear including Hydrofoil Boards, Inflatable Kites, Foil Boards, Kite Surfboards, Control Bars, Flotation Vests, Helmets, and all necessary hardware and accessories. Whether you’re a beginner or advanced rider, we have performance equipment for every level.

We offer hydrofoil boards for various skill levels. Our product range includes beginner-friendly options with stable platforms as well as high-performance models for experienced riders. Check individual product descriptions for specific skill level recommendations.

Yes! We provide Fly Line Sets and complete hydrofoil packages that include everything you need to get on the water. Our “Build A Bar Workshop” also helps you customize your control system for optimal performance.

Standard Shipping: 10-15 business days after dispatch via DHL or FedEx ($12.95 USD)
Free Shipping: 15-25 business days after dispatch via EMS (free on orders over $50)
All orders require 1-2 business days for processing and quality checking before dispatch.

We ship globally from our Houston, Texas headquarters! However, we’re currently unable to deliver to some remote areas and parts of Asia due to carrier restrictions. Contact us if you’re unsure about delivery to your location.

Absolutely! Both shipping options include tracking. Standard shipping with DHL/FedEx provides detailed tracking updates, while EMS also offers tracking capabilities for your peace of mind.

We recommend choosing our Standard Shipping option via DHL or FedEx for faster delivery. Be sure to order well in advance of your trip, accounting for the 1-2 day processing time and 10-15 day transit period.

We accept all major payment options: Visa, MasterCard, JCB, and PayPal for a seamless purchasing experience.

Yes, we use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

Orders can typically be modified or cancelled within the first 24 hours while they’re still in processing. Contact us immediately at [email protected] with your order number and request.

We stand behind every product we sell! If anything doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Your satisfaction is our priority.

Contact our customer service team at [email protected] to initiate a return. We’ll provide return instructions and address information. Please include your order number and reason for return.

Items must be returned in original condition with all tags attached and packaging intact. For safety reasons, certain items like helmets may have specific return requirements.

Absolutely! Our team consists of fellow kiteboarders who understand the sport and equipment. We’re happy to provide personalized recommendations based on your skill level, riding style, and local conditions.

While we don’t offer physical assembly, our “Build A Bar Workshop” products come with comprehensive instructions, and our team can provide setup guidance via email for any equipment you purchase.

Contact us immediately! We’re here to help troubleshoot any issues with your gear. Many problems can be resolved with simple adjustments, and we’re committed to ensuring you have the best experience with our products.