Returns & Exchanges

Our Commitment to Your Satisfaction

At Kite Boarding Shop, we’re as passionate about your kiteboarding experience as you are. We understand that sometimes gear needs to be just right, which is why we’ve created a straightforward returns and exchanges process. Whether you’re upgrading your hydrofoil setup or adjusting your kite selection, we’re here to help you get exactly what you need for your next adventure.

Return & Exchange Basics

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order. Use the template below or email us directly at [email protected] with your order number and reason for return.

Step 2: Wait for Authorization

We’ll review your request and send you a Return Authorization Number within 1-2 business days. Do not ship items without this authorization number.

Step 3: Package Your Items

Carefully pack all items in their original packaging with all tags and accessories. Include the original packing slip or a copy of your order confirmation.

Step 4: Ship Your Return

Ship your return to our warehouse address using a trackable shipping method. We recommend insuring your package for its full value.

Return Address:
Kite Boarding Shop Returns
2772 Wines Lane
Houston, TX 77002
USA

Step 5: Confirmation & Refund

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. You’ll receive an email confirmation when your refund is processed.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Refund Information

Refund Timeline

• Credit Card Payments: 5-7 business days after processing (appears on your next statement)
• PayPal Payments: 3-5 business days after processing
• JCB Payments: 5-10 business days depending on your bank

Important Notes

• Original shipping charges are non-refundable
• Return shipping costs are the customer’s responsibility
• Refunds will be issued to the original payment method
• International returns may be subject to customs fees (customer responsibility)

Non-Returnable Items

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Quick Exchanges: For faster processing, you can place a new order for the desired item and return the original one separately.

International Returns

Since we ship globally (excluding some parts of Asia and remote areas), please note:

• You are responsible for return shipping costs and any customs fees
• Return processing may take additional time for international shipments
• Refunds will be issued in US dollars – exchange rates may affect the final amount