Our Commitment to Your Kiteboarding Adventure
At Kite Boarding Shop, we’re as passionate about your kiteboarding experience as you are. We understand that having the right gear is essential for catching the perfect wind and waves. That’s why we’ve created straightforward shipping and returns processes to ensure you get exactly what you need for your next adventure on the water.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
International Shipping Note
We ship globally, excluding some parts of Asia and remote areas. International customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
Returns & Exchanges
Return Basics
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Processing Time: 5-7 business days after we receive your return
- Return Shipping: Customer responsibility (original shipping fees are non-refundable)
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order. Email us at [email protected] with your order number and reason for return.
Step 2: Wait for Authorization
We’ll review your request and send you a Return Authorization Number within 1-2 business days. Do not ship items without this authorization number.
Step 3: Package Your Items
Carefully pack all items in their original packaging with all tags and accessories. Include the original packing slip or a copy of your order confirmation.
Step 4: Ship Your Return
Ship your return to our warehouse using a trackable shipping method. We recommend insuring your package for its full value.
Return Address:
Kite Boarding Shop Returns
2772 Wines Lane
Houston, TX 77002
USA
Step 5: Confirmation & Refund
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. You’ll receive an email confirmation when your refund is processed.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Kite Boarding Shop Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return: [List items with quantities]
Reason for Return: [Please specify – wrong size, changed mind, defective, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please send the Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Refund Timeline by Payment Method
- Credit Card Payments: 5-7 business days after processing (appears on your next statement)
- PayPal Payments: 3-5 business days after processing
- JCB Payments: 5-10 business days depending on your bank
Important Refund Notes
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility
- Refunds will be issued to the original payment method
- International returns may be subject to customs fees (customer responsibility)
- Refunds are issued in US dollars – exchange rates may affect the final amount
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:
- Opened Safety Gear: Helmets, Flotation and Impact Vests
- Personal Items: Gloves
- Custom/Built Items: Products from Build A Bar Workshop
- Opened Hardware: Kite Leashes, Hardware items
- Used Products: Any item showing signs of use or wear
Defective Items: If you receive a defective product, contact us immediately at [email protected] for resolution.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns.
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
- Quick Exchanges: For faster processing, you can place a new order for the desired item and return the original one separately
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: 1-2 business days
We’re committed to making your kiteboarding experience as smooth as the winds you ride!